Frequently asked questions

Do I need any special software to run AFPEx on my PC?

No. All that is required is an internet connection and a browser that supports Java SE 6.

Do I need a broadband connection?

AFPEx does not require a broadband connection, but obviously the use of dial up will cause the application to load and perform much more slowly.

What browser am I able to use?

AFPEx has been designed to use Java SE 6 and has been tested with Internet Explorer and Mozilla Firefox, Google Chrome and Apple's Safari.

What happens if I forget my Username or Password?

For any issues in logging in, after checking you are able to connect to the internet you should call the AFPEx helpdesk number found in the Contact Us page and our staff will be able to help you log in.

What happens if my PC isn't working?

The AFPEx helpdesk is not a general support helpdesk, we are unable to help you with your hardware problems. In certain circumstances we are able however, to accept your messages via Fax for manual input.

Will I or my staff require any special training to use the system?

AFPEx is intuitive and requires just basic computer literacy skills. The Guides section above covers most of the day to day functions that can be performed on the system.  AFPEx contains a comprehensive online help system, so assistance will be available for specific pages. If you are really stuck, our support staff will be available to help you on the 24 hour Helpdesk number.

Can I access my AFPEx account abroad?

Certain users will be set up for roaming access. This will allow them to access their mailbox from any PC worldwide with internet connection that fits the Java and Browser requirements. This includes internet cafes, libraries and hotels.

How do I get back to my pending messages?

To get back to your pending messages, close all open tabs and then press 'Ctrl + t', this will take you back to your pending message list.