TroubleShooting

I'm using a Macbook Pro/MacBook and my FPL form isn't working properly?

A problem has been noticed by MacBook users with the FPL form. The problem manifests itself on the FPL form by the cursor and or mouse not exhibiting normal behaviour. As the FPL form is the largest of the pop-up windows, Java seems to be having a problem when generating the window and resizing to fit the screen at the same time. This problem is limited to the FPL form. The problem may be fixed quickly by moving or resizing the FPL form window, this resets the focus of the window.

I can't access AFPEx from my desktop shortcut

If you are using a shortcut from your desktop to try and launch AFPEx this will be trying to launch the old version of software, please delete the link completely. Now visit www.flightplanningonline.co.uk to login afresh. If you are unable to login at this stage please clear your browser's cache, the browser session and try again. If you are still having problems and you are using a company intranet service to launch the application please see below.

If you wish to create a new shortcut please use the following URL:www.flightplanningonline.co.uk/ATS/ats.jnlp

I can't access AFPEx through my company intranet.

The file that is launched when you click 'Login' has changed from ats.xjnlp to ats.jnlp. Please ensure that this file is allowed to be accessed through your company IT.

The new FPL2012 release of AFPEx supports using Windows proxy settings. We advise either removing the exception from the firewall or adding the AFPEx domain, flightplanningonline.co.uk, to the exception list.

(Internet Properties - Connections - LAN Settings - (tick use a proxy server for your LAN) - Advanced - Exceptions)

If you experience any further problems please call the helpdesk: 01489 612792

I can't load the APFEx login interface.

Ensure your Java version is SE 6 or above and that your internet connection is working. Further information on solving Java issues is on the Java Problem Solving page.

My browser asks me to save the "ats.jnlp" file.

See the Java Problem Solving page for help on resolving this issue.

I haven't received an answer to a message I sent.

AFPEx is a client server system, where users log in remotely to the servers located at NATS. If you are able to logon then you are looking directly into your mailbox and any replies will be delivered there within seconds of receipt. This means that it is likely that your message was either addressed incorrectly or we have not received a message to deliver to your mailbox.

NOTE: You will not normally receive any response to VFR flight plan submissions.

I can't login.

It is possible that you have been locked out of your account for consecutive failed login attempts. Please contact the AFPEx Helpdesk, 01489 612792, to have your access restored.

What are the minimum system requirements for AFPEx?

The following are the minimum system requirements that should be installed on your PC to enable access to the AFPEx Application:


500MHz P4 processor (CPU) or equivalent 512MB system memory (RAM)

56Kb/s or better network access to the internet

Graphics card capable of 1024x768 resolution

Java SE version 6 software installed

Note: You may need to ensure that the Java WebStart application (part of Java SE 6) is enabled as part of your local security policy.