TroubleShooting
I can't load the APFEx login interface.
Ensure your Java version is SE 6 or above and that your internet connection is working. Further information on solving Java issues is on the Java Problem Solving page.
My browser asks me to save the "ats.xjnlp" file.
See the Java Problem Solving page for help on resolving this issue.
I haven't received an answer to a message I sent.
AFPEx is a client server system, where users log in remotely to the servers located at NATS. If you are able to logon then you are looking directly into your mailbox and any replies will be delivered there within seconds of receipt. This means that it is likely that your message was either addressed incorrectly or we have not received a message to deliver to your mailbox. NOTE: You will not normally receive any response to VFR flight plan submissions.
I can't login.
It is possible that you have been locked out of your account for consecutive failed login attempts. Please contact the AFPEx Helpdesk to have your access restored.